Privacy Policy

1. Introduction

BU HEY SUGAR LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, postal address, and other contact information
• Travel Information: Destination preferences, travel dates, special requirements, and booking details
• Technical Data: IP address, browser type, operating system, and website usage information
• Communication Data: Records of your communications with us, including emails and support requests

3. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings and travel arrangements
• Communicate with you about your bookings and provide customer support
• Send you promotional materials and newsletters (with your consent)
• Improve our website and services based on your feedback and usage patterns
• Comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With trusted third parties who assist us in operating our business (hotels, transport companies, local guides)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete personal data
• Erase your personal data under certain circumstances
• Object to or restrict the processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal data.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: